Human Resources

ATHLETIC TICKET MGR/BUSINESS OPERATIONS ASSISTANT

Apply now Job no: 492891
Appointment Type: Staff Full-time
Department: Athletics
Categories: Staff
Position Grade: CSVII

Work Days: Monday-Friday but varies based on events
Shift Start/End Time: 8:00am-5:00pm but must be flexible to work nights and weekends as needed.
Hours Per Week: 37
Weeks Per Year: 43
 
The Athletics Ticket Manager and Business Operations Assistant will coordinate with the Associate Athletics Director to formulate a marketing plan for annual season ticketing campaigns; promoting ticket sales to maximize attendance. Additionally, they will process and reconcile orders for season tickets and single game tickets and manage online ticket sales, acting as a liaison to the online ticketing platform. 

The approximate work schedule is January – April; June – November with exact weeks off to be determined with the supervisor.

Review of applications will begin immediately and continue until the position is filled. Interested individuals should apply online and upload their cover letter, a current resume and three references with phone numbers. First consideration will be given to those applicants received by July 5th.  

Qualifications:

  • A minimum of three years of office support experience, preferably in an athletics organization or an educational setting.
  • Two years of previous ticket office experience preferred.
  • Strong knowledge of Microsoft Office, Google Apps, and ticket management software.
  • Strong communication, interpersonal skills and the ability to work collaboratively with diverse groups of individuals. 
  • Ability to maintain confidential information and work in a fast-paced environment.
  • Demonstrated customer service skills. 
  • Ability to work evenings and weekends.

Responsibilities:

  • Hire and supervise work-study students for ticket operations, daily assignments and special functions.
  • Provide responses promptly and professionally to inquiries, feedback and requests from season ticket holders, donors, alumni, faculty, staff and the general public.
  • Establish and maintain databases for season ticket holders and other information lists.
  • Provide oversight to football and hockey game day staff, which includes student workers and provide oversight of Revenue and Expense reports for Men's and Women's Hockey and Football ticket operations, as well as NCAA Championships.
  • Work with the Assistant Athletics Director of Business Operations to support business operations of the department (ie: deposits, journal entries, officials’ payments, etc) and process financial transactions for tickets and game day sales.
  • Other duties and projects as assigned. 

We offer exceptional benefits including, but not limited to the following:

  • Generous Vacation, Sick and Personal Time
  • Winter Recess Break in Addition to Paid Holidays
  • Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
  • Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
  • Employee Scholarships toward Certifications, Seminars, Training and Professional Development
  • Pre and Post Tax participation in a 403(b) Retirement Plan
  • Salary Continuation Program in the event of Disability
  • Tuition Assistance Program for Employee, Spouse and/or Dependents
  • Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.
  • Union College
  • Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.
  • Diversity at Union College
  • Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.
  • Non-Discrimination Policy
  • Union College will not discriminate in the recruitment or selection of faculty and employees, or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, disability, sexual orientation, gender identity or expression and veteran status. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws, supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Union College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity and Affirmative Action.


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