Work Days: Monday-Friday
Shift Start/End Time: 8:00 am - 4:54 pm
Hours Per Week: 40
Weeks Per Year: 52
Learning Environment Support Specialist
Pay Status and Classification: Non-exempt, Regular Full-Time
Supervisor: Manager of Learning Environments and Event Support
Position Purpose:Provides day-to-day office administration of a wide range of services and support needs for the campus community, including managing work orders for learning environment (LE) services and Tier I support of technologies within electronic classrooms and other Union facilities, as well as audio-visual (A/V) support for academic classes and special events.
Essential Responsibilities and Duties:
- Campus-Wide Support: Provides Tier I support for campus-wide sound and video projection systems, electronic classrooms, and other facilities. Performs basic computer troubleshooting. Reinstalls operating systems and applications. Set up computers in classrooms and labs. Coordinates delivery, setup, operation and retrieval of equipment for various locations on campus.
- Collaboration: Trains faculty/staff who need to use AV equipment. Works with clients to best determine support needs and to provide those needs for individual events, classes, etc. Coordinates with the Office of Special Events and Conferences to provide A/V equipment and planning for special events. Works with outside vendors to provide services for campus special events. Assists with training and successful execution of video/web conferences.
- Inventory and Equipment: Maintains inventory and organization of all A/V, computer equipment and peripherals, including a hardware database and asset management. Manages the general maintenance, documentation, and regular inspection of electronic classrooms and other facilities. Replaces lamp modules in projectors; swap out A/V equipment in locations across campus. Manages and distributes digital media including audio and video recording for events and speakers, dubbing, editing, and posting online.
- Administration: Assists with audio and video recording of live events, with a knowledge of video editing software applications. Selects, trains, and supervises student workers on operation and support of A/V equipment and technology use in electronic classrooms and LE office procedures. Offers to assist colleagues during crunch times and overlapping deliverables. Works on special projects and College committees, as assigned.
- Associate's degree in information systems, computer science, or other related field of study, and a minimum of 6 months hands-on experience with audio, video and projection systems; and/or a combination of relevant education, training, certifications, and/or work experience.
- Ability to work a flexible schedule to assist with event A/V needs including evenings and weekends when necessary
- Exceptional written and verbal communication skills. Ability to listen actively and seek to clarify and confirm accuracy of understanding.
- Knowledge of Windows and Apple operating systems.
- Ability to work effectively in a service-oriented environment with a variety of people and disciplines.
- Ability to troubleshoot software systems to identify and resolve problems, restore service, and/or assure system integrity.
- Ability to manage multiple competing priorities in a fast-paced environment.
- Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow staff colleagues.
- The ability to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.
- Familiarity with audio, video, and other multimedia technology.
- Proficiency with A/V and associated equipment (such as Crestron control systems).
- Knowledge of higher education IT infrastructure, audio-visual technology, operations and services.
- Experience working with ticketing systems (such as TeamDynamix.)
- Understanding of networks and printers.
- Professional experience managing and working with student employees.
We are committed to recruiting diverse and excellent faculty and staff colleagues, and we recognize that successful candidates may come from a range of backgrounds. We know some job candidates may believe they need to meet every qualification listed in the position description, in particular the preferred qualifications. We encourage you to apply, even if you do not meet every one of the listed preferred qualifications.
Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.
The rate for this position is $19.00 - $20.00 per hour. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
We offer exceptional benefits including:
- Generous Vacation, Sick and Personal Time
- Winter and Summer Recess Break in Addition to Paid Holidays
- Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
- Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
- Employee Scholarships toward Certifications, Seminars, Training and Professional Development
- Pre and Post Tax participation in a 403(b) Retirement Plan
- Salary Continuation Program in the event of Disability
- Tuition Assistance Program for Employee, Spouse and/or Dependents
If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at email@example.com or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.
Diversity at Union College
Union College is an equal-opportunity employer and is strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social, and cultural opportunities to facilitate the integrated academic, social, and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin, and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities who request such accommodations.
Union College will not discriminate in the recruitment or selection of faculty and employees, or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, disability, sexual orientation, gender identity or expression, and veteran status. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws and supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Union College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity and Affirmative Action.
Officially chartered in 1795, Union College is the fifth-oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem-solving requires breadth across humanities, arts, social sciences, science, and engineering.