Director of Change Management & Data Governance
Pay Status and Classification: Exempt, Regular full-time
Supervisor: Chief Information Officer
Leads the enterprise information technology change management and data governance efforts to ensure successful campus-wide transformation outcomes. Navigates the political and complex process of introducing change including motivating others, dealing with resistance and the emotional elements of change, and extending change over time and sustaining it.
Engages stakeholders across the college community to ensure awareness of our transformation roadmap and to partner in proactively analyzing business processes, supporting technologies to identify impacts of change and associated risks and opportunities. Works closely with internal and external Project Managers to ensure these risks and opportunities are included in project plans to ensure quality of services upon deployment, enterprise adoption and long-term sustainability.
Essential Responsibilities and Duties:
- Change and Project Management: Leads IT and business process transformation change management programs and planning, focusing on effective college-wide participation and collaboration ensuring successful community adoption. Analyzes impact, assesses change readiness, and identifies impacted key stakeholders. Proactively leads efforts to assess the current state of data quality, policies, and usability to identify and deliver opportunities for improvements as part of transformation initiatives.
- Collaboration and Communication: Builds strong relationships with stakeholders across the organization to foster collaboration and support for change management and data governance initiatives. Partners with leadership on the organizational and cultural changes required for full realization of strategic goals. Develops and executes effective strategic communications across various channels (i.e. email, internal project websites, information sessions, meetings, etc.) for enterprise projects throughout their lifecycle. Manages training and orientation for IT transformation initiatives, collaborating with internal and external resources. Designs, develops, and executes change and communications plans.
- Assessment and Data Governance: Leads efforts to define and measure success metrics and to monitor change progress by continuously working with stakeholders to obtain feedback. Conducts evaluation and assessment of the change process during a project experience to identify practices that are working or need improvement. Organizes and leads Union’s data governance efforts including data standards, policies, values and guidelines.
- Administration: Serves on college committees as assigned. Offers to assist colleagues during crunch times and overlapping deliverables.
- Bachelor’s degree and a minimum of 5 years’ experience leading change management efforts for enterprise information technology transformation initiatives (e.g. Network, Help Desk, Applications, etc.) and/or a combination of relevant education, training, certifications, and/or work experience. Advanced degree (Masters or higher) preferred.
- Prior experience as change management lead and/or supporting data governance efforts in Higher Education is preferred.
- Prior experience as change management lead on enterprise resource planning (ERP), student information system (SIS), or customer relationship management (CRM), such as Salesforce or Workforce. implementations or business process re-engineering efforts.
- Intermediate to advanced proficiency in Microsoft Office product and Google Workspace tools (Word, Excel PowerPoint, Google Docs, Google Sheets, etc.)
- Possesses outstanding interpersonal relationship skills and an understanding of the inherent need to establish and maintain effective and collegial relationships with staff, faculty, students, and external stakeholders.
- Demonstrated ability to analyze IT-enabled workflows and business processes within end-to-end lifecycles and user-centered frameworks. Familiarity with ITIL Service Management Framework is a plus.
- Ability to independently manage multiple deadlines and priorities with the highest degree of accuracy and efficiency.
- Demonstrated ability to provide superior client service to all levels of the organization with diplomacy, tact and confidence.
- High degree of personal initiative, dedication and commitment to making communication and change efforts successful and of the highest quality.
- Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and staff colleagues.
The annual salary range for this position is $100,00.00-$120,000.00. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.
We offer exceptional benefits including:
- Generous Vacation, Sick and Personal Time
- Winter Recess Break in Addition to Paid Holidays
- Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
- Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
- Employee Scholarships toward Certifications, Seminars, Training and Professional Development
- Pre and Post Tax participation in a 403(b) Retirement Plan
- Salary Continuation Program in the event of Disability
- Tuition Assistance Program for Employee, Spouse and/or Dependents
Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.
Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.
Diversity at Union College
Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.
Union College will not discriminate in the recruitment or selection of faculty and employees, or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, disability, sexual orientation, gender identity or expression and veteran status. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws, supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Union College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity and Affirmative Action.