Associate Director of Housing Operations
Pay Status and Classification: Exempt, Regular full-time
Supervisor: Director of Residential Life
Position Purpose: Responsible for all residential operations, including housing assignments, residence hall openings and closings, updating departmental website, marketing efforts, and front-line customer service functions. Acts as the Director of Residential Life when the Director is not available. Serves as a key member of the Campus and Community Living and Learning (C2L2) team in the delivery of Union’s residential curriculum, known as the U Journey.
Essential Responsibilities and Duties:
- Housing Operations Oversight: Oversees operational matters related to campus residences for students. Coordinates processes for housing assignments, room selection, openings, closings and routine facilities inspections. Provides operational direction to Fraternity and Sorority Life, Minerva Programs and Residence Director staff. Collaborates with Facilities, Finance, Campus Safety and other departments as needed to ensure operational matters are addressed. Holds regular office hours for staff and students to ask questions.
- Website and Marketing: Manages departmental website, proactively ensuring content is up to date and provides students and others with all relevant information. Creates a visual presence for the department using branded marketing materials to educate students about office operational processes and services.
- Staffing and Customer Service: Models and encourages an inclusive culture of customer service that respects individuals of any background or identity. Hires, trains, and manages student office workers. Supervises and manages administrative assistant.
- Health and Safety: Monitors and intervenes with students who may be struggling academically and/or with other behavioral and developmental issues. Refers accordingly to services and campus resources as needed. Participates in regular professional staff on-call rotation, providing crisis intervention and serving as a resource or referral agent.
- Administration: Builds close working relationships with staff in Residential Education, Fraternity & Sorority Life and Community Standards and assists with administrative office duties. Offers to pitch in to help colleagues during crunch times and overlapping deliverables. Attends campus community events. Acts as the Director of Residential Life when the Director is not available.
- Master's degree in Higher Education, College Student Personnel, Counseling or related field and a minimum of 7 years’ experience in residential life, occupancy management or related field and/or a combination of relevant education, training, certifications, and/or work experience.
- Ability to work a flexible schedule, including nights and weekends.
- Ability to manage multiple competing priorities in a fast-paced environment.
- Ability to exercise exceptional judgment, even in the absence of clear and direct guidance, ensure strict confidentiality, and demonstrate outstanding professionalism across a range of situations.
- Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow staff colleagues.
- Ability to proactively identify and pursue relevant learning and professional development opportunities and apply new knowledge, insights, and skills to enhance results.
- Knowledge of residential liberal arts college administration and cultural norms gained through a liberal arts education, continuing education, and/or relevant work, volunteer, and life experiences.
- Previous experience working in Student Affairs.
- Experience with managing digital media and marketing including website management.
- Experience with housing operations or assignments, especially utilizing housing software.
- Demonstrated success directing, initiating and fostering collaborative relationships with internal and external partners and stakeholders.
- Exceptional problem solving, policy development and communication skills.
The annual salary range for this position is $60,000.00-$62,000.00. Starting salary will be commensurate with qualifications.
We offer exceptional benefits including:
- Generous Vacation, Sick and Personal Time
- Winter Recess Break in Addition to Paid Holidays
- Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
- Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
- Employee Scholarships toward Certifications, Seminars, Training and Professional Development
- Pre and Post Tax participation in a 403(b) Retirement Plan
- Salary Continuation Program in the event of Disability
- Tuition Assistance Program for Employee, Spouse and/or Dependents
Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.
Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.
Diversity at Union College
Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.
Union College will not discriminate in the recruitment or selection of faculty and employees, or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, disability, sexual orientation, gender identity or expression and veteran status. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws, supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Union College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity and Affirmative Action.