Human Resources


Apply now Job no: 493038
Appointment Type: Admin Full-time
Department: Schaffer Library
Categories: Administration
Position Grade: LS

The Head of Access Services provides leadership to the Access Services department in response to changing physical and digital resource needs. The Librarian provides supervision and vision for Interlibrary Loan, Stacks Management, Circulation, and on-demand digitization services and collaborates with Content & Digital Library Systems on projects related, but not limited to withdrawals, shifts, and our integrated library system. The Librarian will lead efforts to assess Access Services and to develop clear documentation regarding policies and services. This position also provides expertise and services related to course material needs, including controlled digital lending, copyright clearance, reserves, and other emerging access needs on campus.

As a member of the Digital Scholarship & Public Services division, the Head of Access Services coordinates with Research Services librarians to maintain clear communication regarding policy and service changes and to develop innovative ways to teach library services to our diverse user groups. As a member of the general faculty, the librarian will also be expected to pursue a focused program of professional development, scholarly activity and service.

  • Master’s degree in library or information science from an ALA-accredited program.
  • Minimum of three years of experience in academic libraries with an access services focus and supervision experience.
  • An equivalent combination of degree and experience will be considered.
  • Demonstrated knowledge and understanding of contemporary theories, models, and best practices relating to Access Services.
  • Demonstrated supervision experience.
  • Experience with Integrated Library Systems (Alma preferred) and/or Interlibrary Loan Systems (ILLiad preferred). 
  • Strong communication, collaboration, and customer-service skills.
  • Ability to build, and to be an effective member of, various library teams and work groups.
  • Must be safety conscious and be committed to promoting the value of diversity and student success.
  • Assess, revise, manage, and document the services, policies, and workflows of Circulation, Interlibrary Loan, Stacks Management, and digitization/reserves services.
  • Coordinate the distribution and transfer of print between Schaffer Library and off-site storage facility.
  • Develop, supervise, evaluate, and hire a diverse group of library employees to ensure high quality of user experience and collection of transaction data.
  • Collaborate with Library departments and cross-functional teams to improve the discovery and access to our physical and digital collections, including streamlining Alma, Primo, and Coordinated Collections partnerships and workflows.
  • Interpret policies and provide excellent customer service at the Circulation desk; availability to work some weekend and evening hours to staff the library and attend library events. 
  • Develop and implement services and policies for emerging access needs for research and course materials, including copyright guidance as it pertains to course materials, controlled digital lending, and consortia resource sharing.
  • Partner with the Head of Collection Development and Government Documents to develop and document workflows in support of faculty course material needs, including media digitization and course reserves. 
  • Collaborate with Research Services librarians to provide seamless patron support, devise instruction programming in response to access needs, and reach out to faculty regarding our access services and policies.
  • Liaise with ITS for matters relating to Learning Commons technology, technical support for student computing, and circulation equipment.
  • Represent Union and liaise with library consortia we belong to.
  • Actively represent the College regionally and nationally in consortia, associations and pursue and plan for continued professional development.
  • Stay current and up to date regarding trends in Access Services and related areas.
  • Contribute to campus committees and attend campus events to cultivate relationships supporting the library’s mission to enrich the overall academic experiences.
  • Pursue a program of professional development, scholarly activity and service to meet requirements of the position and promotion.
  • Other duties as assigned.

The minimum anticipated starting salary for this position, if annualized is $65,000. Starting salary will be commensurate with qualifications.

We offer exceptional benefits including, but not limited to the following:

  • Generous Vacation, Sick and Personal Time
  • Winter Recess Break in Addition to Paid Holidays
  • Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
  • Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
  • Employee Scholarships toward Certifications, Seminars, Training and Professional Development
  • Pre and Post Tax participation in a 403(b) Retirement Plan
  • Salary Continuation Program in the event of Disability
  • Tuition Assistance Program for Employee, Spouse and/or Dependents

Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.

Union College

Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.

Diversity at Union College

Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.

Non-Discrimination Policy

Union College will not discriminate in the recruitment or selection of faculty and employees, or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, disability, sexual orientation, gender identity or expression and veteran status. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws, supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Union College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity and Affirmative Action.

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