Work Days: Sunday through Thursday
Shift Start/End Time: 6:36 p.m. - 2:00 a.m.
Hours Per Week: 37
Weeks Per Year: 52
During Breaks and the Summer, hours will change to daytime only, Monday through Friday from 9:00 am - 4:54 pm.
The Late Night Circulation Supervisor oversees all evening/late-night service operations including building manager, supervision of the circulation desk and student workers and completion of all remaining and late-night borrowing and Interlibrary Loan and digitization requests.
- A high school diploma or equivalent is required. At least one year of college coursework is preferred.
- A minimum of two years supervisory experience required.
- Professional customer service experience required.
- Must have excellent interpersonal skills and be able to maintain a courteous, tactful and professional manner at all times when
dealing with the public.
- Professional experience working in a library preferred.
- Computer/typing/keyboarding/clerical experience.
- Must be organized and detail-oriented able to work independently with minimal supervision.
- Must be safety conscious and committed to promoting the value of diversity and student success.
- Manage all service operations during evening/late night hours, including supervising and training student employees
- Model and provide excellent customer service and patron confidentiality while supporting patrons at the Circulation desk, on the phone, and via the LibAnswers Ticketing system during evening/late-night hours
- Answer users’ brief reference questions regarding our collections, locating resources, and using/troubleshooting Learning commons printers, computers, and software
- Cross-train and develop proficiencies for all Interlibrary Loan, Alma-Digital, and media conversation software and hardware, including Alma, Alma-Digital Primo, Ensemble, and Illiad
- Complete remaining and late night research and course materials requests
- Stay up-to-date regarding service workflows and policies for our services and communicates with Circulation Manager, Head of Access Services, and ITS to troubleshoot technology problems
- Collaborate with the Circulation Department Manager to pull and process physical materials for course reserves
- Participate in department conversations regarding policies, workflows, and service requests
- Assist with processing and scanning physical and digital course reserves
- Maintain online communication for Access Services policies and tutorials
- Support all major Access Services projects, including withdrawals and stacks shifts
- Other projects as assigned
We offer exceptional benefits including, but not limited to the following:
- Generous Vacation, Sick and Personal Time
- Winter Recess Break in Addition to Paid Holidays
- Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
- Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
- Employee Scholarships toward Certifications, Seminars, Training and Professional Development
- Pre and Post Tax participation in a 403(b) Retirement Plan
- Salary Continuation Program in the event of Disability
- Tuition Assistance Program for Employee, Spouse and/or Dependents
Note: All new hires of Union College are subject to a thorough education, work experience, criminal history background check and pre-employment physical where applicable.
Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.
Diversity at Union College
Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.
Union College will not discriminate in the recruitment or selection of faculty and employees, or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, disability, sexual orientation, gender identity or expression and veteran status. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws, supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Union College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity and Affirmative Action.