Apply now Job no: 492380
Appointment Type: Staff Full-time
Department: Athletics
Categories: Staff
Position Grade: CSVII

Work Days: Monday-Friday, as well as some weekends.
Shift Start/End Time: Generally 8:30AM - 5:00PM, as well as some nights.
Hours Per Week: 37
Weeks Per Year: 43


The position will coordinate with the Associate AD/External Relations to formulate a marketing plan for annual season ticketing campaigns; promoting ticket sales to maximize attendance. Additionally, they will process and reconcile orders for season tickets and single game tickets and manage online ticket sales, acting as a liaison to University Tickets online. Responsibilities will include hiring and supervision of work-study students for ticket operations, daily assignments and special functions. The Ticket Manager will be responsible for providing responses promptly and professionally to inquiries, feedback and requests from season ticket holders, donors, alumni, faculty and staff, as well as the general public regarding events, tickets, parking and other matters surrounding Union Athletics. They will establish and maintain databases for season ticket holders and other information lists. Also, they will provide oversight to football and hockey game day staff, which includes student workers and provide oversight of Revenue and Expense reports for Men's and Women's Hockey and Football ticket operations and NCAA Championships.

The position will work with the Asst. AD to support business operations of the department (ie: deposits, journal entries, officials’ payments, etc) and they will be responsible for processing financial transactions for tickets and game day programs.


The successful candidate will have at least 3 years of office support experience, preferably in an athletic organization or educational setting and at least 2 years of previous ticket office experience is strongly preferred. Extensive computer experience with Microsoft Office, Google Apps and ticketing software is important and strong communication and interpersonal skills are crucial. The successful candidate must be able to handle confidential information and be able to multitask efficiently. Strong customer service skills are essential and the position must be able to work with a diverse group of individuals. Work hours will include evenings and weekends.

The approximate work schedule is January – April; June – November with exact weeks off to be determined with supervisor.           

Review of applications will begin immediately and continue until position is filled.

Interested individuals should apply online and upload their letter of application, a current personal resume and three references - with current phone numbers.

Note: All new hires of Union College are subject to a thorough education, work experience, criminal history background check and pre-employment physical where applicable.

Union College

Officially chartered in 1795, Union College is the fifth-oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.

Union College offers an exceptional benefits package that includes medical, dental, and vision insurance, life and disability coverage, a generous retirement plan and tuition remission.

Diversity at Union College

Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.

Non-Discrimination Policy

Union College will not discriminate in the recruitment or selection of faculty and employees, or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, disability, sexual orientation, gender identity or expression and veteran status. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws, supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Union College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity and Affirmative Action.

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